Questionnaire

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{\LARGE\bfseries\color{accent}Meridian Analytics}\hfill
{\large\bfseries Client Experience Survey}

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{\color{inkgray}\small Annual survey, 2026 edition. About 5 minutes.
Responses are confidential and reported only in aggregate.}

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{\color{accent}\rule{\linewidth}{2pt}}

\sectionhead{Section A \, About your organization}

A1. Which best describes your role? \textit{(check one)}\\[4pt]
\cb Executive sponsor \hfill \cb Operations lead \hfill
\cb Analyst or data scientist \hfill \cb IT or engineering \hfill
\cb Other: \rule{2.8cm}{0.4pt}

\vspace{8pt}
A2. How long has your organization used the Meridian platform?\\[4pt]
\cb Less than 6 months \hfill \cb 6 to 12 months \hfill
\cb 1 to 2 years \hfill \cb More than 2 years

\vspace{8pt}
A3. Which modules do you use at least weekly? \textit{(check all that apply)}\\[4pt]
\cb Demand forecasting \hfill \cb Inventory alerts \hfill
\cb Margin analytics \hfill \cb Dashboards \hfill \cb Data exports

\sectionhead{Section B \, Platform experience}

Please rate your agreement with each statement.

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  & {\scriptsize\bfseries Strongly disagree} & {\scriptsize\bfseries Disagree}
  & {\scriptsize\bfseries Neutral} & {\scriptsize\bfseries Agree}
  & {\scriptsize\bfseries Strongly agree}\\
  \midrule
  B1. The forecasts are accurate enough to plan against. & \lik & \lik & \lik & \lik & \lik\\
  B2. New team members learn the platform quickly. & \lik & \lik & \lik & \lik & \lik\\
  B3. Alerts reach the right people at the right time. & \lik & \lik & \lik & \lik & \lik\\
  B4. Support resolves my questions within one business day. & \lik & \lik & \lik & \lik & \lik\\
  B5. The platform is worth what we pay for it. & \lik & \lik & \lik & \lik & \lik\\
  \bottomrule
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\sectionhead{Section C \, Reporting and communication}

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  & {\scriptsize\bfseries Never} & {\scriptsize\bfseries Rarely}
  & {\scriptsize\bfseries Sometimes} & {\scriptsize\bfseries Often}
  & {\scriptsize\bfseries Always}\\
  \midrule
  C1. Status reports arrive on schedule. & \lik & \lik & \lik & \lik & \lik\\
  C2. Reports lead to a concrete decision or action. & \lik & \lik & \lik & \lik & \lik\\
  C3. I can find historical reports when I need them. & \lik & \lik & \lik & \lik & \lik\\
  \bottomrule
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\sectionhead{Section D \, In your own words}

D1. What one change would most improve your experience next year?

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D2. May we contact you about your answers? \quad
\cb Yes, email me \quad \cb No thanks

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{\color{inkgray}\small Thank you. Return this form to your account manager
or complete it online at surveys.meridiananalytics.example/2026.}

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